Shipping policy

Thank you for choosing Lumera . Here is our shipping policy to guide you through the process:

Processing Times

Orders typically take 2-4 business days to process before they are shipped. During peak periods, processing may take slightly longer, but we work hard to ship your order as quickly as possible.

Standard Shipping

Our standard shipping option delivers your order within 7-14 business days after the processing period. Please note that shipping times may vary based on your location, customs, and unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details so you can monitor your delivery. 

Shipping Destinations

We currently ship to various destinations . Please ensure your shipping address is accurate to avoid any delays or misdelivery.

Shipping Costs:

Shipping costs are calculated based on your location and the weight of your order.
You can view the shipping cost during the checkout process before completing you
purchase.

International Shipping:

For international orders, additional customs duties and taxes may apply. These fees
are the responsibility of the customer. Please check with your local customs office
for more information.

Order Modifications:

If you need to modify your order or shipping information, please contact our
customer support team as soon as possible. Once the order is shipped,
modifications may not be possible.

Lost or Damaged Items:

In the rare event that your order is lost or damaged during transit, please contact us
immediately, and we will work with you to resolve the issue.

We appreciate your patience and understanding. If you have any questions or concerns
about your order, please don't hesitate to reach out to our customer support team at
trylumera.co@gmail.com